Refund policy

Return Policy

At Royal Pup Club, we want you and your pup to love everything you purchase. If you’re not completely satisfied with your order, we’re happy to help.

Returns

We accept returns on eligible items within 30 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

• Personalized items
  

• Final sale or clearance items (if applicable)

Return Shipping

Free shipping return costs.

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days, depending on your bank or payment provider.

How to Start a Return

To initiate a return, please contact us at info@royalpupclub.com with your order number and reason for return before sending your item back.